Question 1

How do I place an order?

Accepted Answer

You can order directly on the website, or WhatsApp us and our staff will follow up with you.

Question 2

What is your delivery coverage and timing?

Accepted Answer

We deliver island-wide in Hong Kong. Actual delivery time depends on the location and item — you can leave a note when ordering, or WhatsApp us beforehand to confirm.

Question 3

What payment methods do you accept?

Accepted Answer

We accept PayMe, FPS, and bank transfer — payment details are shown on the order page.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Please WhatsApp us as soon as possible — we can usually accommodate changes before the order is dispatched.

Question 5

How do I know what wording to use on a funeral flower plaque?

Accepted Answer

Our website has a relation/wording lookup tool to help you find the right terms — you can also let us know when ordering and we'll help verify it.